The 5 W’s of social media

Cotswold Web • 2 September 2019

In this fast-paced world of likes, shares, retweets and stories you only have seconds to make an impression , which is why it's important to make sure your business is getting the most out of your social media presence.


With 45% of the world on social media, that’s almost 3.5 billion people at the start of 2019 (Hootsuite) , your business has millions of chances every day to stand out from the crowd. With all this opportunity it could seem impossible for our social media campaigns to fail however with such a plethora of information, competition and an ever changing movement of platforms struggling social media is a lot more common than you’d think.



So why is it so hard?

The average click-through rate (CTR) for Facebook ads across all industries is a mere 0.90% ( Wordstream ). Think about how many adverts you bypass each day and this low percentage doesn’t seem so crazy. If you’re in the legal sector(1.61%), retail (1.59%) or the clothing industry (1.24%) then you’re in luck as these have a much higher click-though rate than sectors such as Employment & Training (0.47%) or Finance & Insurance (0.56%).


More than 100 million photos and videos are uploaded to Instagram every single day ( Sprout Social )


The average Linkedin user only spends 17 minutes on the site per month. That’s only 30 seconds each day if they check daily. Compare that to the 23 hours on Facebook or 2.8 hours on Twitter for the average user and you’ll see that Linkedin users are a lot more choosy about how much time they are on the app. ( 99firms )



So how can your business really make the most of its social media presence?


Get clear -
Understand what you’re doing, why you’re doing it and know exactly what you want in return.


Know your audience – if your product or service is marketed to over 60s then you’re pretty much wasting your time on apps like Instagram who’s average user is under the age of 35 ( Statista ) Work out who your audience is, where they are and how they like to engage with social media.


Pick a lane – if you’re just getting started or you are a small business that doesn’t have a whole load of time to dedicate to social media then select just one or two channels to work with. Spreading yourself too thin means that you’ll most likely end up with watered down content, inconsistent posting patterns and disinterested followers.


Using Cotswold Web’s 5 W’s of social media you will be able to knuckle down on your aims and objectives and increase your engagement ten fold. 

We’ll be guiding you through it on some of the most popular platforms to make succeeding on social media easy as one, two, three (four, five).



Here's the low-down . . .

WHERE : Facebook


WHO : With over two billion active users Facebook is miles ahead of the other platforms in terms of user count ( Sprout Social ) however the number of teens using this form of social media is slowly declining with only 51% using Facebook in 2018 ( Pew Research Center ), instead favouring apps such as Snapchat and Instagram.


WHAT : Offers, groups and pages are the most popular. Video ads that are captioned and don’t autoplay sound perform best. 85% of videos are played muted because 80% of users report that videos that autoplay sound are annoying. ( AdEspresso )


WHEN : The best time to post is Wednesday at 11am and 1pm and avoid posting on Sundays. ( Sprout Social )


WHY : Everyone seems to be on Facebook, even your Grandparents! So if your company appeals to a wide range of ages this is where you’re most likely to connect with them. The ability for customers to recommend your business also gives others the opportunity to get an idea of what they can expect from you and your product.




WHERE : Instagram


WHO : Under 30’s make up the bulk of Instagram however there is an upwards trend in over 30’s joining the platform. ( Sproutsocial )


WHAT : Eye-catching images, micro-length and long-form video. ( SproutSocial )


WHEN : Post on Wednesdays at 11am and Friday at 10-11am. Sundays trail behind again here. ( SproutSocial )


WHY : Instagram has a notable focus on retail with companies able to tag products and link to sites. There is also a need for businesses to have more of a personality than in recent years, it grows a level of trust with the consumer so using the grid to display your business in a fun and friendly, or visually captivating way can really benefit your brands visual identity.




WHERE : Twitter


WHO : 37% of Twitter users are between the ages of 18 and 29, 25% users are 30-49 years old. ( Omnicore )


WHAT : Short text, visual posts (GIFs work very well) with relevant powerful hashtags. ( Twitter )


WHEN : The best times to post on Twitter are Wednesday at 9am and Friday at 9am with Saturday being the worst day for engagement. ( SproutSocial )


WHY : Twitter is used by consumers to contact companies easily. Either to complain about a product or to praise it. By creating a successful engagement with your audience it can greatly improve your social media presence. Just take a look at companies like Netflix who clap back better than most!



WHERE : Linkedin


WHO : Linkedin is mainly used by adults who are a corporate-minded mix of thought leaders, job seekers and company pages ( SproutSocial ) with 41% of millionaires on Linkedin you may even get your business in front of some high ranking leaders in your industry!


WHAT : Post longer content such as blog posts, articles that focus on your business and related subjects.


WHEN : The best times to post on Linkedin are Wednedays between 9-10am and 12pm with Sundays again coming out as the worst day for your posts.


WHY : Linkedin ranks as one of the most trusted social media platforms over Facebook, Twitter, Snapchat, Instagram and YouTube ( OutboundEngine ) so there is a real opportunity to secure your business as a expert opinion in your field.



More Posts.

A man is pointing at a group of people with a marker.
by Richard Jaques 26 March 2025
In today's digital landscape, effective content marketing can be the key differentiator for small businesses striving to stand out. As consumers increasingly turn to online platforms for information, brands must engage their audiences through valuable content that resonates with their needs. Understanding the nuances of content marketing is crucial; it encompasses various strategies designed to attract, inform, and delight customers while ultimately driving sales. From developing engaging customer personas to measuring success through specific metrics, small businesses have an incredible opportunity to refine their marketing approach. This article explores eight proven strategies that can lead to content marketing success for small businesses, equipping you with the tools necessary to create impactful and sustainable marketing efforts. 1. Understanding the Importance of Content Marketing Content marketing is vital for small businesses. It helps connect them with their target audience, builds brand awareness, and drives organic traffic. A well thought out content marketing strategy lets small businesses compete with larger companies by using cost effective methods. Regularly sharing valuable content can position a business as an expert in its field. This fosters trust and encourages potential customers to seek their services. Documenting your content strategy also increases the chances of seeing your marketing efforts as effective, allowing a higher allocation of budget toward content marketing. Creating a diverse range of content types is key. Here are some content formats to consider: Blog Posts Social Media Posts Email Marketing Visual Content Developing a strategic content plan helps business owners carve out unique market spaces. Establishing clear business goals and using tools like Google Analytics to gauge conversion rates can refine your approach. Below is a quick checklist for effective content marketing: Know your target audience Set SMART goals Use a content calendar Perform a content audit By focusing on these elements, small businesses can enhance their content marketing efforts and achieve growth. 2. Developing Customer Personas for Targeted Engagement To create targeted content, small business owners should develop detailed buyer personas. These personas are fictional versions of ideal customers, including demographic and psychographic details. Tools like Google Analytics and social media insights provide valuable data to shape these personas, making them more accurate. Understanding your target audience through buyer personas is key. It allows content marketers to tailor pieces of content that address specific needs and challenges. This approach boosts engagement and builds trust with potential customers. It is often necessary to have multiple personas to cater to various products, services, or customer segments. Each persona reflects different motivations and interactions with your brand at various stages of the customer journey. Here's how you can develop them: Collect Data: Use surveys, Google Analytics, and social media insights. Analyse: Determine the needs, interests, and behaviours of your audience. Create Multiple Personas: Define different segments based on your findings. Tailor Content: Use the personas to guide your content marketing efforts. Effective personas lead to a successful content marketing strategy, enhancing your business goals with every piece of content created. 3. Crafting a Comprehensive Content Plan Creating a successful content plan is key for small business owners. It acts as a guide to align all your content marketing efforts with your business goals. Here’s how you can craft a comprehensive content plan: Identify Key Topic Areas: Focus on subjects relevant to your target audience. This ensures you create valuable content that speaks directly to potential customers. Choose Content Types: Use a mix of blog posts, infographics, and videos. Different content formats can help engage various segments of your market. Plan Distribution Channels: Decide where to share your content. Consider social media posts, email marketing, and your website for maximum reach. Set Calls to Action: Encourage your audience to take the next step. This could be signing up for a newsletter or visiting a product page. Utilise a Content Calendar: This keeps your content marketing strategy organised and consistent, minimising missed opportunities. Analyse Metrics: Use Google Analytics to track conversion rates, engagement, and content performance. Including these elements in your content plan aligns with the fact that structured strategies significantly boost success rates. Regular content audits refine this strategy further, ensuring continued engagement and growth .
A close up of a blue laptop keyboard with white keys
by Richard Jaques 13 March 2025
This article will delve into the strategies, statistics, and tips that will define successful content marketing efforts in the coming years
A magnifying glass with the word seo on it
11 March 2025
Today, SEO is about far more than stuffing your website with keywords. Google and the other search engines are wise to this tactic and have moved on from it.
A woman is sitting at a desk using a laptop computer.
20 January 2025
While different disciplines, UX is becoming increasingly important to SEO success. It isn’t a direct ranking factor in SEO,
silhouette  of a person against a backdrop of computer text
19 November 2024
Heading 1 Artificial intelligence (AI) has had a huge impact in many areas of life and SEO is no exception. While it has made online searches easier for consumers, keeping up with it and staying ahead as a business can be challenging. As Google integrates advanced AI into its search results, businesses must rethink their SEO strategies. Understanding the future of SEO in the context of AI is essential to appear high on search rankings and remain competitive. Traditionally, search engine optimisation (SEO) has relied largely on keyword optimisation and link building. If you sell garden products, you would make sure the phrase ‘garden products’ was used frequently throughout your website. You would also look to get some links back to your site from other websites – maybe other businesses in your local area or in a complementary sector. These traditional SEO methods are becoming less effective. AI means search engines like Google and Bing have become better at understanding the intent behind a search, through machine learning algorithms analysing huge quantities of data, as well as natural language processing. Natural language processing doesn’t just understand the words in a query, it understands the context and intent behind it. AI can even understand synonyms, slang and regional variation in language! When someone searches for something online, AI can analyse, interpret and predict their behaviour. So businesses have to adapt their SEO strategies to changing algorithms to stay competitive. You need to have a deeper understanding of your target audience and produce content which meets their needs and answers their queries. It is about providing the best answer to the questions your audience is asking, because AI algorithms are skilled at recognising content which meets the search intent of users and provides value. This means that content which is designed to meet specific needs, answer questions and provide the solutions to problems is more likely to rank higher in searches. AI algorithms will prioritise content which resonates with users on a human level – with every paragraph adding more value and depth. This aligns with AI’s preference for content which engages and informs – and also helps build a stronger connection with your target audience. In addition, AI is making voice searches (e.g. Alexa) much more effective. Voice searches tend to use more words than online searches e.g. ‘find me healthy snacks for pre-school children’ rather than just typing ‘healthy snacks’ into Google with no context. This aspect of AI will continue to grow in importance and become even more widely used.
SEO Audit by Cotswold Web Cheltenham
by Cotswold Web 1 October 2024
An SEO audit is a way to evaluate how well your website is optimised for search engines
Share by: