Is Your e-Commerce Business Ready for Black Friday and Cyber Monday?

Cotswold Web • 14 November 2019

Photo by Alexandre Godreau on Unsplash

We’re not quite sure how it’s happened, and you may still have your pumpkins outside your front door, but it’s that time of year again where the shop-till-you-drop season is upon us. There are tons of deals and shoppers out there, but it takes some marketing magic to generate more sales.



So, when Black Friday and Cyber Monday are around the corner, what should e-commerce businesses consider in order to generate a significant customer engagement and needless to say; income?



We’ve put together our top tips to help you optimise your marketing efforts and streamline your operations for ultimate profitability this Black Friday and Cyber Monday.

Plan ahead

Would you say your website is in perfect condition to handle an increase in sales?


Do you have the infrastructure in place to handle a surge in customer service enquires?


Are you able to ship everything on time?



If you answered “yes”, let’s get rolling!



Think about analytics

First things first, get ready to collect data about your shoppers. Whether or not they make a purchase, you can gain a lot of insight about your products and the function of your website.


This also means evaluating previous years and sales. Look at what you’ve done in the past, pay attention to what worked and what didn’t, and utilise that information to improve your marketing and site’s function for this year’s sales.




Plan how to spread the word

Build anticipation through social media

Social media campaigns may seem like an obvious marketing suggestion, but social media is increasingly used by consumers to research, discover and purchase products online, particularly during the holiday season.


Using social media can help you to tease upcoming promotions before Black Friday and Cyber Monday and provide creative ways of distributing deals. You can also boost your posts to target specific audiences, but paid space is competitive on Black Friday and Cyber Monday, so be sure to target your campaigns wisely. Tailor your content to each platform and make an emotional connection with customers using inspiring imagery and highlighting positive testimonials.


TIPS:

  • Encourage customers to share posts and tag friends.
  • Schedule posts at peak times throughout the campaign.
  • Offer exclusives to each social channel, using unique codes to help direct your decision making next year. Which platforms converted better? Where should you focus your efforts?
  • Remember: Customers use social media as a customer service channel. Stay on top of your mentions and direct messages throughout the weekend.
  • Design catchy but on-brand graphics that don’t cheapen your profile—especially important for lifestyle brands.



Email marketing

Email marketing accounts for 25% of sales on Black Friday sales and 22% on Cyber Monday. As a small business competing for sales on Black Friday and Cyber Monday, email is a powerful tool.


Start thinking about your marketing strategy early and get a head start with consumers already in your database by sending email campaigns promoting your Christmas deals. A solid email campaign can have a huge impact on your conversions. The more segmented and targeted your emails, the higher revenue per recipient you’ll generate.


Over the 2018 Black Friday weekend, 2.13% of opened cart recovery emails resulted in a purchase. That’s a decent portion of your consumer base and can mean a solid jump in sales for your holiday shopping season.


TIPS:

  • Segment your email lists.
  • Re-engagement deals to lapsed customers.
  • Exclusive gifts to loyal customers.
  • Schedule your emails by time zone to reach your customers at optimal times.
  • Install an email marketing platform to send unique codes to each customer.
  • Simplify the design process by using predesigned or drag-and-drop templates.
  • Use inspiration from other successful email marketing campaigns.


Strengthen your SEO

Tweaking your SEO is absolutely necessary if you wish to boost your sales over the festive period. Start by analysing last year’s sales to see what keywords worked well, which items were popular in search engines and which links on the website received the most traffic.


Establish your keywords and see whether there are any improvements that can be made on those for this year. If so, incorporate them into your copy.


Finally, revisit your items on your webpage to establish whether they are properly optimised. Ensure that your product descriptions are comprehensive and that your meta description include the proper target keywords. While this can be a bit tedious, it’s necessary if you want to keep your website relevant.



TIPS:

  • Ensure that you’re using a quality hosting provider. This can help your site to rank highly.
  • Use an SEO plugin.
  • Choose a site theme that’s designed with SEO in mind and is responsive, meaning it works across all devices.
  • Improve your permalink structure.
  • Get wordy! Long-form content is rewarded by Google algorithms, so ensure your blog posts are comprehensive and provide value.
  • Resize your photos to increase load times and use the right file format.



Optimise for mobile-buying first

Any brand should put mobile at the top of their priorities at this digital age, especially when you are an e-commerce brand around Black Friday and Cyber Monday. Why? Well, according to Adobe Analytics, 75% of millennials are more likely to shop on their smartphones than on desktops . And Facebook declared that during Black Friday, mobile transactions account for 51% of all conversions on Facebook.


Your website needs to be mobile-optimized to handle the increasing traffic. Test your website over a broad range of devices. Be absolutely certain that your website loads properly and is easy for customers to find items, apply discounts, and make a purchase .



Increase your site speed

Every second a page loads, the worse a site’s bounce rate gets, as reported by Google’s mobile page speed study. No doubt, you’ll spend a lot of time promoting great deals and showcasing amazing products, you don’t want your customers to have to wait many minutes to buy them. If they do have to wait, they will probably go elsewhere, and to another ecommerce store that's faster to use.

Make sure your server can handle the extra traffic from shoppers on Black Friday, Cyber Monday, and the rest of the holiday season.

Also pay attention to any extra apps you may be using for functionality on your website. Some of them can actually slow down page loading times and cause other problems. Take time to double check how everything is working far enough in advance that you can fix any problems you encounter.


TIPS:

  • Minify resources like JavaScript and CSS.
  • Optimise your images.
  • Get rid of outdared or unused plugins.
  • Utilise expired headers.
  • Leverage browser caching.


Customer service that brings Christmas cheer

While fast fulfilment is an important factor in ensuring great customer service, you need to create a positive overall shopping experience to truly attract big customers. At this particular time of year, you’re more likely to generate a greater number of new customers, and you don’t want to miss out on an opportunity to convert one-time shoppers into life-long customers.


Also, ensure you are available. It is likely that customers may have an urgent question, answer their question promptly and leave them with a positive and memorable customer service experience.


TIPS:

  • Streamline the checkout process.
  • Enable a live chat function on your site.
  • Communicate order status.
  • Facilitate fast shipping and fulfilment.
  • Offer rewards, points and loyalty programs.
  • Follow-up with emails for special offers and product recommendations.


Black Friday and Cyber Monday are a big deal for your website, so it makes sense to start planning your site and strategy now! 

With a website that is primed for handling the e-crowds combined with a solid marketing strategy, you’ll be able to conquer Black Friday and Cyber Monday and hopefully turn those seasonal shoppers into life-long customers.



Not sure if your website is Black Friday ready? Get in touch to see how we can help!



More Posts.

A man is pointing at a group of people with a marker.
by Richard Jaques 26 March 2025
In today's digital landscape, effective content marketing can be the key differentiator for small businesses striving to stand out. As consumers increasingly turn to online platforms for information, brands must engage their audiences through valuable content that resonates with their needs. Understanding the nuances of content marketing is crucial; it encompasses various strategies designed to attract, inform, and delight customers while ultimately driving sales. From developing engaging customer personas to measuring success through specific metrics, small businesses have an incredible opportunity to refine their marketing approach. This article explores eight proven strategies that can lead to content marketing success for small businesses, equipping you with the tools necessary to create impactful and sustainable marketing efforts. 1. Understanding the Importance of Content Marketing Content marketing is vital for small businesses. It helps connect them with their target audience, builds brand awareness, and drives organic traffic. A well thought out content marketing strategy lets small businesses compete with larger companies by using cost effective methods. Regularly sharing valuable content can position a business as an expert in its field. This fosters trust and encourages potential customers to seek their services. Documenting your content strategy also increases the chances of seeing your marketing efforts as effective, allowing a higher allocation of budget toward content marketing. Creating a diverse range of content types is key. Here are some content formats to consider: Blog Posts Social Media Posts Email Marketing Visual Content Developing a strategic content plan helps business owners carve out unique market spaces. Establishing clear business goals and using tools like Google Analytics to gauge conversion rates can refine your approach. Below is a quick checklist for effective content marketing: Know your target audience Set SMART goals Use a content calendar Perform a content audit By focusing on these elements, small businesses can enhance their content marketing efforts and achieve growth. 2. Developing Customer Personas for Targeted Engagement To create targeted content, small business owners should develop detailed buyer personas. These personas are fictional versions of ideal customers, including demographic and psychographic details. Tools like Google Analytics and social media insights provide valuable data to shape these personas, making them more accurate. Understanding your target audience through buyer personas is key. It allows content marketers to tailor pieces of content that address specific needs and challenges. This approach boosts engagement and builds trust with potential customers. It is often necessary to have multiple personas to cater to various products, services, or customer segments. Each persona reflects different motivations and interactions with your brand at various stages of the customer journey. Here's how you can develop them: Collect Data: Use surveys, Google Analytics, and social media insights. Analyse: Determine the needs, interests, and behaviours of your audience. Create Multiple Personas: Define different segments based on your findings. Tailor Content: Use the personas to guide your content marketing efforts. Effective personas lead to a successful content marketing strategy, enhancing your business goals with every piece of content created. 3. Crafting a Comprehensive Content Plan Creating a successful content plan is key for small business owners. It acts as a guide to align all your content marketing efforts with your business goals. Here’s how you can craft a comprehensive content plan: Identify Key Topic Areas: Focus on subjects relevant to your target audience. This ensures you create valuable content that speaks directly to potential customers. Choose Content Types: Use a mix of blog posts, infographics, and videos. Different content formats can help engage various segments of your market. Plan Distribution Channels: Decide where to share your content. Consider social media posts, email marketing, and your website for maximum reach. Set Calls to Action: Encourage your audience to take the next step. This could be signing up for a newsletter or visiting a product page. Utilise a Content Calendar: This keeps your content marketing strategy organised and consistent, minimising missed opportunities. Analyse Metrics: Use Google Analytics to track conversion rates, engagement, and content performance. Including these elements in your content plan aligns with the fact that structured strategies significantly boost success rates. Regular content audits refine this strategy further, ensuring continued engagement and growth .
A close up of a blue laptop keyboard with white keys
by Richard Jaques 13 March 2025
This article will delve into the strategies, statistics, and tips that will define successful content marketing efforts in the coming years
A magnifying glass with the word seo on it
11 March 2025
Today, SEO is about far more than stuffing your website with keywords. Google and the other search engines are wise to this tactic and have moved on from it.
A woman is sitting at a desk using a laptop computer.
20 January 2025
While different disciplines, UX is becoming increasingly important to SEO success. It isn’t a direct ranking factor in SEO,
silhouette  of a person against a backdrop of computer text
19 November 2024
Heading 1 Artificial intelligence (AI) has had a huge impact in many areas of life and SEO is no exception. While it has made online searches easier for consumers, keeping up with it and staying ahead as a business can be challenging. As Google integrates advanced AI into its search results, businesses must rethink their SEO strategies. Understanding the future of SEO in the context of AI is essential to appear high on search rankings and remain competitive. Traditionally, search engine optimisation (SEO) has relied largely on keyword optimisation and link building. If you sell garden products, you would make sure the phrase ‘garden products’ was used frequently throughout your website. You would also look to get some links back to your site from other websites – maybe other businesses in your local area or in a complementary sector. These traditional SEO methods are becoming less effective. AI means search engines like Google and Bing have become better at understanding the intent behind a search, through machine learning algorithms analysing huge quantities of data, as well as natural language processing. Natural language processing doesn’t just understand the words in a query, it understands the context and intent behind it. AI can even understand synonyms, slang and regional variation in language! When someone searches for something online, AI can analyse, interpret and predict their behaviour. So businesses have to adapt their SEO strategies to changing algorithms to stay competitive. You need to have a deeper understanding of your target audience and produce content which meets their needs and answers their queries. It is about providing the best answer to the questions your audience is asking, because AI algorithms are skilled at recognising content which meets the search intent of users and provides value. This means that content which is designed to meet specific needs, answer questions and provide the solutions to problems is more likely to rank higher in searches. AI algorithms will prioritise content which resonates with users on a human level – with every paragraph adding more value and depth. This aligns with AI’s preference for content which engages and informs – and also helps build a stronger connection with your target audience. In addition, AI is making voice searches (e.g. Alexa) much more effective. Voice searches tend to use more words than online searches e.g. ‘find me healthy snacks for pre-school children’ rather than just typing ‘healthy snacks’ into Google with no context. This aspect of AI will continue to grow in importance and become even more widely used.
SEO Audit by Cotswold Web Cheltenham
by Cotswold Web 1 October 2024
An SEO audit is a way to evaluate how well your website is optimised for search engines